Your Privacy Matters

ent365 is Pakistan's premier online casino and sports betting platform, serving players across cities including Karachi, Lahore, Islamabad, and beyond. We take your privacy seriously and are committed to handling your personal data with transparency, integrity, and care.

This Policy applies to all visitors, registered users, and individuals who interact with ent365 in any capacity — whether you are browsing our game catalogue, making a PKR deposit, claiming a bonus, or simply reading this page. It covers all data-processing activities conducted by ent365 in connection with the Platform.

ent365 collects different categories of personal information depending on how you interact with our Platform. The main categories are as follows:

We collect data only through lawful means and only to the extent necessary to provide, improve, and secure our services.

ent365 processes your personal data for specific, clearly defined purposes. We do not process data beyond what is required to fulfil those purposes. The primary uses of your data are:

• Account Management: Creating, verifying, and maintaining your ent365 player account.
• Transaction Processing: Facilitating deposits and withdrawals in PKR through your chosen payment method.
• Identity Verification (KYC): Meeting anti-money-laundering and fraud prevention obligations by confirming your identity before processing large transactions.
• Customer Support: Responding to your queries, complaints, and responsible-gaming requests in a timely and personalised manner.
• Platform Improvement: Analysing usage patterns and game preferences to improve our product offerings and user experience.
• Responsible Gaming: Monitoring play patterns to identify signs of problem gambling and proactively reaching out to players who may need support.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — only if you have opted in to receive such messages.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal Compliance: Fulfilling our obligations under applicable law and cooperating with regulatory authorities where required.

ent365 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the account agreement with you — for example, managing your balance and processing transactions.
• Legitimate Interests: Processing activities that serve ent365's genuine business interests without overriding your rights — for example, fraud detection, platform analytics, and security monitoring.
• Legal Obligation: Processing required to comply with applicable law — for example, KYC checks and transaction reporting to relevant authorities.
• Consent: Processing that relies on your freely given, informed consent — for example, receiving marketing communications or enabling optional analytics cookies. You may withdraw consent at any time.

ent365 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may, however, share your data with carefully selected categories of recipients under strict contractual obligations:

• Payment Processors: Easypaisa, JazzCash, and other authorised PKR payment partners need your account details to process deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC services may receive your identity documents to verify your account when required.
• Technology Partners: Hosting providers, cloud infrastructure services, and security platforms that store or process data on our behalf under strict data processing agreements.
• Game Content Providers: Certain game studios and live-dealer providers may receive anonymised session data for quality assurance and technical support purposes.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, a court order, or a regulatory directive, ent365 may be obligated to disclose your data to the relevant authorities.

Any third party that receives your data is contractually bound to process it only for the specified purpose and to maintain appropriate security standards.

ent365 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These enable core features like session management and secure login. They cannot be disabled.
• Analytical Cookies: Help us understand how players interact with our Platform — which games are most popular, where users drop off, and how we can improve navigation. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings and personalisation choices, such as preferred language and display options.
• Marketing Cookies: Used only if you have given explicit consent. These allow us to show relevant promotional content based on your activity on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect Platform functionality.

ent365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention principles are:

• Account data and transaction records are retained for a minimum of five years from account closure to comply with anti-money-laundering regulations.
• Customer support communications are retained for two years to allow for dispute resolution and service improvement.
• Technical and usage data is retained in anonymised or aggregated form for up to three years for analytics purposes.
• Where you have given consent for marketing communications, your contact data is retained until you opt out or withdraw consent.

After the applicable retention period, personal data is securely deleted or irreversibly anonymised.

As a player and data subject, you have the following rights in relation to your personal data held by ent365:

• Right of Access: You may request a copy of the personal data ent365 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where there is no lawful basis for ent365 to continue processing it. Note that certain data may need to be retained to comply with legal obligations even after account closure.
• Right to Restriction: You may request that ent365 restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You may request that ent365 provide your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact our support team at [email protected]. We aim to respond to all verified requests within 14 calendar days.

ent365 is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Our registration process includes age verification checks designed to prevent minors from creating accounts.

If ent365 becomes aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the Platform or provided personal data, please contact us immediately at [email protected] so we can investigate and act accordingly.

Parents and guardians in Pakistan are encouraged to use parental control tools and internet filtering software to prevent minors from accessing online gaming platforms.

ent365 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data fields — including identity documents, financial records, and passwords — are stored in encrypted form.
• Two-Factor Authentication (2FA): Optional 2FA is available to all players to add an extra layer of protection to their account login.
• Access Controls: Internal access to personal data is strictly role-based. Only staff with a legitimate need can access identifiable player data.
• Regular Security Audits: ent365 conducts periodic security reviews and vulnerability assessments of its infrastructure and applications.
• Incident Response: In the event of a confirmed data breach that affects your rights, ent365 will notify affected players and relevant authorities within the legally required timeframe.

The ent365 Platform may contain references to third-party services — for example, payment processors and game content providers. This Privacy Policy applies exclusively to data processed by ent365. We are not responsible for the privacy practices of any third-party services, and we encourage you to review their privacy policies independently before sharing personal data with them.

ent365 does not embed third-party social media trackers, advertising pixels, or affiliate tracking cookies on pages that require you to be logged in to your account.

ent365 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data practices, or the introduction of new product features.

When we make material changes, we will notify registered players via email or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or ent365's handling of your personal data, please reach out to our dedicated privacy support team:

• Email: [email protected]
• Telegram: @ent365official
• Support Hours: 24/7 — English support available

For account-specific data requests — such as access, rectification, or erasure — please include your registered email address and a brief description of your request. We will acknowledge your submission within 48 hours and provide a full response within 14 calendar days.